Instructions for how to use Windows. Device Manager to determine if you have one of the impacted Intel® 6 Series chipsets in your system can also be found in the Chipset Circuit Design Issue customer announcement. This may take a few minutes; after those drivers are installed, the headset will be available for use in the Sound Settings. If the headset uses a USB connection for power only (or connects solely to a headset jack), no drivers will install when the headset is connected. The headset will not be recognized or listed as an individual audio device.

FAQs

Here you’ll find frequently asked questions and solutions for your computing life upgraded with Samsung V-NAND SSD.

Saet I.s Port Devices Driver Ed

There may be no option in BIOS to set hard drive password for NVMe SSD.
Samsung NVMe SSD supports the security feature that enables you to set up a password for your hard drive; however, the BIOS program that comes with your computer may not support this feature.
For troubleshooting guide, please contact your computer manufacturer.
The blue screen error (message : What failed: secnvme.sys) may appear after enabling Hyper-V in Windows 10 with Samsung NVMe Driver and 960PRO.
Please download and install the latest Samsung NVMe Driver here.
If the problem persists, please contact Samsung Customer Service Center.
What do I do if my SSD has problems?
If you are experiencing difficulties with installation, please refer to the installation guide.
If you are having problems using the product, please refer to the FAQ or to the solutions for known problems.
If you need to return your product, please contact the dealer where you purchased the SSD or contact S-ASC (Samsung-Authorized Service Center).
How can I fix the “bootmgr is missing error” while trying to boot from Windows Vista or Windows 7?
Create a Windows Repair Disk and run it to solve the “bootmgr is missing error.” To learn how to create an OS repair disk, consult Microsoft or your computer’s manufacturer.
The bootmgr can also be repaired with the Windows installation disc by selecting the repair option.
Please see your OS’s help function or knowledge base for more information.
What should I do if BIOS does not detect my SSD?
1. BIOS may fail to support the SSD if it is outdated. Please update the BIOS to the latest version.
2. Your system may fail to detect the SSD if the SSD is not properly connected. Disconnect the cable and reconnect.
3. When there is a problem with the SATA Port, BIOS may fail to detect the SSD. Connect the SSD a different SATA Port and try again.
What should I do if I don't see my SSD in the Device Manager?
1. Your PC may fail to detect the SSD automatically; please search for new devices in Windows Device Manager.
2. When Hot Plug-in for each port in BIOS settings is set to Off by default, Windows may fail to detect the SSD.
Reboot the system, enter BIOS setup, and go to SATA Configuration menu to ensure that Hot Plug-in for each port is set to 'Enable“.
How to enter BIOS setup for different mainboards:
• GIGABYTE -->F12, ASUS --> F8, ASRock --> F11, Biostar --> F9, MSI --> F11, Intel --> F10
3. When SSD is not properly connected, the system may fail to detect the SSD. Disconnect the cable and reconnect
4. When the partition has not been defined, it may cause failure in detecting the SSD.
Go to Device Manager to set up a partition, format the drive, and then reboot.
• Management> Disk Management> Select SSD> Set up partition and format.
What should I do if I don't see my SSD in Drive Selection?
1. Replace the SATA cable and try again.
2. Make sure that the SATA connector on the board does not contain any debris, or is not damaged.
3. When SSD is not properly connected, the system may fail to detect the SSD. Disconnect the cable and reconnect.
4. Connect the SSD to a different SATA Port and see if the drive is detected.
• Check to see if the SSD is connected to an expansion port. If it is, then connect the SSD to a regular port.
• If the SSD is connected to a regular port, switch to a different port and reboot.
5. If the SSD is properly connected but is not shown in the Drive Selection, try the following steps.
• Right-click the My Computer icon => Select Manage => Select Storage => Click Disk Management => Make sure that the disk is set up properly.
• Make sure that the disk is enabled and set as a Dynamic Disk. If it is not, change its setting to Dynamic Disk.
6. Connect the SSD to a different computer to check if there is a problem with the SSD itself.
My Samsung SSD is not detected as an SSD but as a regular ATA drive under Windows 7 Professional. Is this normal?
Yes, it is normal for Windows 7 to detect an SSD as a regular ATA drive.
Please note that Windows 7 will optimize the configuration of your SSD.
What should I do if I cannot install the OS?
1. Check the surface of the OS installation CD for any damages (scratches, fingerprints, stains, etc.)
2. Replace the SATA cable and reboot.
3. Make sure that the SATA connector on the board does not contain debris, or is not damaged.
4. Improperly connected SSD cable may cause a failure in detecting the SSD.
Disconnect the cable and reconnect.
5. Connect the SSD to a different SATA Port and see if the drive is detected.
• Check to see if the SSD is connected to an expansion port. If it is, then connect the SSD to a regular port.
• If the SSD is connected to a regular port, switch it to a different port and then reboot.
6. For Windows 7 or higher, the system area may be installed on the existing HDD. Make sure that the SSD is the only drive connected to the system before installing the OS.
7. Connect the SSD to a different computer to check if there is a problem with the SSD itself.
What should I do if I cannot format the drive?
1. When the SSD is not properly connected, it may not be detected. Reconnect the drive and then try again.
2. Make sure that the SATA connector on the board does not contain debris, or is not damaged.
3. Replace the SATA cable and try again.
4. Connect the SSD to a different SATA Port and see if the drive is detected.
• Check to see if the SSD is connected to an expansion port. If it is, then connect the SSD to a regular port.
• If the SSD is connected to a regular port, switch it to a different port and then reboot.
5. Check your BIOS settings (make sure to check the SATA Mode setting).
6. Connect the SSD to a different computer to check if there is a problem with the SSD itself.
7. Run Secure Erase to initialize the SSD and then try again. (See Secure Erase FAQ).
What should I do if the speed of my SSD seems to be slow?
1. When the SSD is used over a long period of time, the status of the SSD can become 'dirty,' which may affect the performance of the SSD.
Please use the Magician Tool, provided by Samsung, and run Performance Optimization.
Run the program regularly to prevent this.
2. Please ensure that your mainboard supports SATA III interface.
SATA II mainboards prevent the SSD to perform slower than they should perform.
3. Make sure that all of the performance-related settings shown below are set correctly.
• Write Cache needs to be enabled (See FAQ)
• AHCI must be enabled (See FAQ)
• Check and update driver version if necessary (See FAQ)
Why does SSD performance decrease over time?
Techniques like TRIM and garbage collection will help maintain your solid state drive’s performance over time. TRIM runs automatically under Windows 7.
If you are on an older version of Windows, TRIM can be run through Samsung’s SSD Magician software.
If the problem continues, you may run a “Secure Erase” via the Samsung SSD Magician software.
Refer to the Magician manual for detailed information and instructions on this process.
The Magician Software application is available for Window-based PCs only.
SSD Samsung Magician does not detect my SSD. What should I d

FAQs

Saet I.s Port Devices Driver Ed

There may be no option in BIOS to set hard drive password for NVMe SSD.

The blue screen error (message : What failed: secnvme.sys) may appear after enabling Hyper-V in Windows 10 with Samsung NVMe Driver and 960PRO.

What do I do if my SSD has problems?

How can I fix the “bootmgr is missing error” while trying to boot from Windows Vista or Windows 7?

What should I do if BIOS does not detect my SSD?

What should I do if I don't see my SSD in the Device Manager?

What should I do if I don't see my SSD in Drive Selection?

My Samsung SSD is not detected as an SSD but as a regular ATA drive under Windows 7 Professional. Is this normal?

What should I do if I cannot install the OS?

What should I do if I cannot format the drive?

What should I do if the speed of my SSD seems to be slow?

Why does SSD performance decrease over time?

SSD Samsung Magician does not detect my SSD. What should I d